Frequently Asked Questions
Please reach us at musketeerhomecare@gmail.com if you cannot find an answer to your question.
- Android/Apple: Go to Googleplay / App store.
- Search for Ascend EVV (Electronic Visit Verification). Download the app.
- If this is your first time logging in: you will need to register using domain name: "Musketeer" and access code: provided by us
- Input your name and then create a username and password.
- Input contact information
- Ready to log in!
You can adjust your time if you have made a mistake with the pencil icon next to start and end time.
You can delete the app and reinstall to solve many issues. This updates the app.
If that doesn't work, contact us immediately. (Text or call 816-865-6882).
It is essential to time in and out electronically. We will help you get it running again!
Keep track and let us know the days and hours you worked that were not logged into the app.
Yes, Medicaid will only pay a caregiver for services that are listed in the care plan. Caregivers should be mindful to complete tasks that are needed and approved. They should not do work that isn't approved on the care plan. The daily hours allowed should also be followed as closely as possible.
When you signed up, you should have received an email invitation from our payroll company to set up an account to view pay stubs. If you no longer have this invitation, please contact the office to have another invitation sent to you. With this invitation, you can create a payroll account to view your paystubs.
Information can be mailed or dropped at the Law Office located 530 E 23rd St S. Independence, MO 64055. There is a drop box located outside and one in the building. You can pick up timesheets there as well.
If you are able and willing to work more hours, contact us! We have consumers in need of additional care. We can discuss matching you with a consumer to increase your hours.
You can retrieve timesheets at the law office. Also, the pay schedule calendar and timesheets can be found below. Click download to view and print.
monthly contact worksheet
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